US Online Return Policy
We accept unworn, unused merchandise purchased from the STELEKON website in its original packaging, tags included for a refund of the product. Original shipping charges are non-refundable. There is a $5 restocking fee on all returns. Return shipping is free for returns within the US! You have 30 days from the ship date to return your goods.
Returns are credited to the same card or PayPal account used to make your purchase. At this time, we are unable to process exchanges or store credit. If you need a different size, color or style, please return the original item and place a new order.
If a return is received after 30 days or does not otherwise meet the requirements of our return policy it will be returned to the return address listed on the package. STELEKON monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
To request a return form please contact us at firstname.lastname@example.org.
To submit a return, please follow the directions below:
Circle what you’re sending back on the packing slip
Place the item(s), return form and packing slip in a secure box
Stick the enclosed pre-paid shipping label on the package
Get the package to the shipping carrier on your label
Domestic returns shipped back using a pre-paid label may take 2-7 days to reach our headquarters. We ask that you obtain a proof of postage or note your tracking number so that if your shipment goes missing on the way back to us, you’ll have proof you sent it.
After your return has been received, please allow 1 to 3 weeks (5-15 business days) for your return to process. Our team will send a confirmation email with receipt when your refund credit has been submitted.
Exchanges & Gift Returns
Exchanges are not available for online purchases. If a different size or color is desired, simply return the original item(s) for a full refund and place a new order for the item(s) you’d like.
STELEKON does not offer refunds, exchanges or store credit for items purchased through 3rd party retailers. If you would like to return a gift, it will be required that you provide the original order number for the online purchase. Refunds will be processed back to the original form of payment used for the transaction. Exchanges and store credit are not available for gift returns.
Damaged & Defective Item Claims
If you received a damaged or defective item, please contact our team or submit a contact form on our website to initiate a claim. We are not able to accept damaged or defective goods until a claim has been submitted.
Further instructions will be provided after we have received your claim details. Replacements for damaged or defective goods will be provided at the discretion of Brixton.
Processing & Shipping
Processing time for orders shipping with ground shipping is 1-3 business days. Orders placed with expedited shipping options and international orders will be shipped same-day or the next business day if placed after 12:00 pm PST.
Once an order has been submitted, a confirmation email will be sent to the email address provided with your order. To cancel an order, please immediately reply to the confirmation email. We cannot guarantee that cancellation will be possible.
Once an order has been submitted, its contents cannot be modified. Please be sure to input the correct address, email, payment method, and item selections. We cannot change the colors, styles or sizes of your selections once the order has been confirmed.
After your order has been processed and shipped, a confirmation email with tracking information will be sent to the email address provided.
Regular STELEKON order fulfillment hours are Mon to Fri, 7 am to 5pm. We ship from our distribution center in San Diego, CA. Any orders placed on the weekend or during holidays will begin processing on the next following business day (excluding holidays).
If an order cannot be fulfilled, the order will be cancelled within 1-4 business days and the payment authorization will be terminated. The customer will be notified of the cancellation at this time. Please note that it may take additional time for the funds to return to your account depending on your bank’s policies.
If one or more items in an order are found to be out of stock, Brixton will proceed with shipping the remaining items and adjust the order subtotal to reflect these changes. The customer will be notified within the shipment email sent out after the order has left our facility. At this time, we are unable to make substitutions for out of stock items.
We ship from our headquarters in California on business days, Monday-Friday, 7am to 5pm. We do not ship on holidays.
The following shipping options are available for U.S. orders:
USPS Ground (2-7 business days in the contiguous U.S. Delivery Monday - Saturday. It may take additional time for packages to ship outside of the contiguous U.S.)
FedEx Express, 2-3 business days (No weekend delivery. No PO boxes)
FedEx Expedited, 1-2 business days (No weekend delivery. No PO boxes)
Orders placed after 12:00 pm, PST will begin processing the following business day.
Within the US, all orders under $75 are charged a flat rate of $9.95. US orders over $75 ship for free within the continental US! Outside of the US, shipping rates are based on the shipping method chosen. You will find the shipping rates available for your order after providing your shipping address during the checkout process.